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- Delivery within 60 mile radius of any location
- Evaluation of client for specialized products
- Evaluation of client’s home for wheelchair accessibility
- Evaluation of client’s workplace for wheelchair accessibility
- Evaluation of client’s feasibility for wheelchair transport
- Time and travel to secure proper documentation for patient
- Time and labor involved with trial fittings and product sampling
- Labor for warranty repair of defective products
- Pick-up and delivery of product
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- Product education to client
- Follow-up to update physicians (progress and compliance)
- User compliance reports
- Safety education to client
- Product and technology training for physicians and therapists
- In-store health clinics (blood pressure, respiratory, glucose, etc.)
- 24 hour service
- Cleaning of equipment
- On-time delivery and service
- Maintaining well stocked showroom for product selection
- Walk-in sales and service hours 8:30 am to 5:00 pm Monday Thru Friday
- Loaner products while client’s product is in for service
- Providing additional oxygen tanks at no charge
- Instruction on equipment operation and safety to client, family and caregiver
- Provide oxygen conserving devices for client’s ease of portability of oxygen
- Providing equipment in special cases prior to being able to bill for them
- Accepting assignment (accepting a lesser payment rate than what is possible)
- All equipment prescribed by a physician is delivered and set-up by a qualified person knowledgeable in the use of and operation of the equipment.
- Each patient who has one of our oxygen units will be visited quarterly basis to insure proper operation and use of the equipment. Technicians are on-call and available 24hrs a day.
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Physicians like the way we treat their patients.
Physicians say: |
| "We consider Family Home Care a member of our professional practice and call on them for special services all the time. What we have found is that they treat all patients like family." |
| "It would be hard for our practice to handle the special requests that we offer our patients without the support of the professionals at Family Home Care. FHC handles all the insurance paperwork for you, they make it easy for our staff and patients." |
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